Here’s how we handle maintenance calls for our property owners.
If you’re a property owner thinking of managing your property yourself, what are you going to do when you get a maintenance call?
We at HI Pacific Property Management average around three maintenance calls a day, seven days a week, most of which come after 4 p.m. or on the weekends. If you manage your own property, you’ll get at least three maintenance calls per lease year. Since you’re required by law to have an on-island representative, do you have someone you trust to handle this type of thing? Someone who knows plenty of insured vendors?
If not, let me tell you how we handle maintenance calls.
Maintenance calls from tenants are channeled through our portal system. An email gets sent to me and the property manager before being directed to the maintenance department, which is on-call daily from 7 a.m. to 8 p.m. Property managers are free to handle the problem however they want, but 99% of the time, they ask us to take care of it. Our maintenance department contacts the tenant and one of our vendors and puts them in communication. You then get a notification once the job is complete.
We have hundreds of rentals, so we have a whole host of vendors who can service your home at a moment’s notice. Since we keep our maintenance department in-house, we can oversee the process and immediately resolve any issues. If one of our vendors makes a bad diagnosis, most of them will give you a credit.
Property management is all we do, and maintenance is part of the job. If you have us take care of your property, I promise you that we’ll do our very best. Remember, there are only two reasons for me to be in your home: to protect it and to put money in your account.
As always, if you have questions about this or any real estate topic or you are thinking of buying or selling a home soon, don’t hesitate to reach out to me. I’m happy to help.